Tweed
Heads, Murwillumbah, Mullumbimby, Byron Bay, Ballina, Lismore,
Nimbin, Kyogle, Casino, Grafton, Coffs Harbour, Bellingen, Kempsey,
Port Macquarie, Taree and surrounding areas; and Australia
Please
read the Terms and Conditions and
Privacy Statement carefully before
using this website. By using this website you signify
your acknowledgement and agreement to these Terms and
Conditions and Privacy Statement.
If
you do not agree to all of these Terms and Conditions
and Privacy Statement, please do not use this website.
‘Relax
and Reduce Stress’ may revise and update these Terms
and Conditions and Privacy Statement at anytime. Your
continued usage of this website will mean you accept those
changes.
ABOUT
OUR SERVICES: RELAX AND REDUCE STRESS - AUSTRALIAN ONLINE
BOOKSHOP
www.relaxandreducestress.com.au
- is
an Australian Online Bookshop
which offers
a
wide range of self-help books, workbooks, kits,
CDs,
DVDs and gifts for sale
to the community. We are 100% Australian owned and operated.
Our office is located in Ballina, Northern NSW,
Australia.
Proprietor
of 'Relax and Reduce Stress',
Shelley
Jackson has been offering self-help and inspirational CDs
and books to the community by mail order since 1998, and online
since 2004. Shelley is committed to providing the highest
quality professional online bookshop to the community. She
has a long-standing personal and professional interest in
the use of relaxation and meditation practices to enhance
self-awareness, health and wellbeing, personal and spiritual
development. Shelley Jackson is a Psychologist and Reiki
Master/Teacher, and also operates a private practice in Ballina
NSW.
Shelley
moved to the North Coast of NSW in 1979 and is currently a resident
of the Northern Rivers area. She has a broad range of interests.
Shelley has worked in allied health for many years both in Sydney
and the North Coast of NSW, and she has contributed to many
community-based projects in the areas of youth leadership, adult
education, women's health, women's writing, health and wellness,
visual arts, world peace and community networking.
If
you have an enquiry about our products or services you
are welcome to:
•
E-Mail
us with details of your enquiry, or send a Fax to
•
Fax.
+61 2 6686 7983, or telephone our office during our opening
hours on
•
Ph.
+61 2 6686 7093
Please
note: if you telephone us, at times, we may not be
able to take your call immediately and your call may be
answered by our message service. In that case, please
leave a message on the answer service and we will return
your call as soon as possible. The message service is
checked regularly throughout each day. In general, good
times to telephone are weekdays between 8.30 am-9.00 am
and 1.30 pm - 2.00 pm.
Order
online and pay for your order using the secure credit
card facilities of Paymate.
HOW
TO ORDER ONLINE
Click
on the Add to Cart button below the item
of your choice and follow the instructions that display
in the shopping cart form. Click on the View Cart button
to view your order details.
If
you live locally in the Northern Rivers area you are welcome
to place your order, and arrange payment and pick up of
your purchase, directly with Shelley Jackson from her
office in Ballina.
PAYMENT
OPTIONS - PRICES ARE IN AUSTRALIAN DOLLARS (AUD) & INCLUDE
GST
Payments
may be made by:
•
Direct
deposit to our bank
account. Please contact us for further details.
•
Cash
when making a direct purchase locally
•
Cheque
or postal order
•
Credit
card using our online credit card facilities with
Paymate, a secure online payment service.
Visa
Card and Mastercard accepted
Please
note:
•
Prices
charged for items sold through our bookshop are subject
to change without notice.
•
Payments
for purchases are required to be paid in full at the
time of the purchase.
•
Every
effort is made to ensure that product information
and prices are correct at the time of presentation
on our website. However, from time to time errors
may inadvertently occur and will be corrected as soon
as possible, as they come to our attention.
FLAT
RATE FEE: Within Australia: Australia Post Domestic -
postage and handling fee per order $4.95. We charge a flat
rate shipping fee for each order irrespective of the number
of items per order. Orders within Australia will usually be
shipped to you within 1 to 7 days, stock levels permitting.
UPDATES
ON YOUR ORDER STATUS
Please
contact us by e-mail
or telephone for an update on your order status, if you require
one. Generally,
'Relax
and Reduce Stress’ will advise you by e-mail of your
order status: a) to confirm your purchase, and b) to advise
when your order has been posted.
Orders are posted via Australia Post.
For
the purposes of this document, ‘Relax and Reduce
Stress’ shall refer to the proprietor, Shelley Jackson
and the business activities of the proprietor conducted
via the websites relaxandreducestress.com.au and well-spring.com.au
DISCLAIMER
OF WARRANTY AND LIMITATION OF LIABILITY
‘Relax
and Reduce Stress’ would like to welcome you to this
website. When viewing the pages of this website, you acknowledge
and agree that you have read and accepted the following
disclaimer and limitation of liability.
Disclaimer
Of Warranty
The
information contained on the websites relaxandreducestress.com.au
and well-spring.com.au is provided by ‘Relax and
Reduce Stress’ in good faith and with reasonable
care.
The
information on these websites is provided for general
information only and is believed to be accurate and current
at the date the information was placed on the websites.
‘Relax
and Reduce Stress’ does not warrant that these websites
or any products or services shown on these websites will
be available or will meet a customer's requirements.
‘Relax
and Reduce Stress’ to the fullest extent allowed
by the law, expressly disclaims any/all warranties, either
express or implied, statutory or otherwise. Neither ‘Relax
and Reduce Stress’ nor the proprietor, nor any employees
of ‘Relax and Reduce Stress’ make any representation
or warranty as to the reliability, accuracy or completeness
of the information contained on these websites. Errors
and omissions in this information may occur, including
through negligence.
Limitation
Of Liability
When
you order products from these websites, You, the Customer/User
acknowledge and accept all responsibility for selecting
a product that is suitable for your purposes. You, the
Customer/User expressly acknowledge and agree that your
use of these websites, products purchased from these websites,
or services associated with these websites, is at your
own risk.
By
accessing these websites, You, the Customer/User acknowledge
and agree that you shall defend, indemnify and hold
‘Relax and Reduce Stress’ its proprietor,
any employees, and suppliers, harmless from and against
any
claims, actions or demands, liabilities and settlements
for any losses or damages whatsoever,
a)
(including, without limitation, incidental and consequential
damages, personal injury/wrongful death, lost profits,
or damages resulting from lost data or business interruption),
which may directly or indirectly result from the access
to, use of, or reliance on, these websites, the information
provided, (including resulting from any opinion, information,
advice, representation, any errors or omission contained
on these websites), or arising out of, or in connection
with the purchase, use or performance of products or
services, whether or not ‘Relax and Reduce Stress’
is advised of the possibility of such damages; and
b)
including without limitation, reasonable legal and accounting
fees, resulting from, or alleged to result from, your
violation of these Terms and Conditions.
In
no case shall the maximum liability exceed the cost of
the original order.
All
prices displayed on this website include the Australian Goods
and Services Tax (GST), currently 10%, unless otherwise stated.
PRICES
& PAYMENTS
Prices charged for items sold through our bookshop are subject
to change without notice. Every effort is made to ensure that
product information and prices are correct at the time of
presentation on our website. However, from time to time errors
may inadvertently occur and will be corrected as soon as possible,
as they come to our attention.
Payments
for purchases are required to be paid in full at the time
of the purchase.
SHIPPING
For
purchases/deliveries within Australia, we charge a flat rate
shipping fee of $4.95 per order to cover postage and handling
costs, for each order irrespective of the number of items
per order. Purchases are posted via Australia Post Domestic.
DELIVERY
TIMES
Orders
within Australia will usually be shipped to you within 1 to
7 days, stock levels permitting. 'Relax
and Reduce Stress’ makes every effort to ensure that
delivery times given are accurate. However, the delivery times
stated for products on this website assume that the stock
availability information provided by our suppliers is accurate
and that delivery times are not adversely affected by unforeseen
events.
YOUR
ORDER STATUS
Generally,
'Relax
and Reduce Stress’ will advise you by e-mail of your
order status: a) to confirm your purchase, and b) to advise
when your order has been posted. Orders are posted via Australia
Post Domestic.
STOCK
AVAILABILITY
Product availability information is provided by a number of
third party suppliers. ‘Relax and Reduce Stress’
liaises with these third-parties to ensure this information
is as accurate as possible. However, some errors and omissions
are to be expected from time to time. In using this website,
You, the Customer/User acknowledge and agree that you understand
that in order to provide the greatest range of products 'Relax
and Reduce Stress’ does not stock all products listed
on this site in a single warehouse. Also, at times goods delivered
may differ to the product images presented on this site.
ADDRESSING
If
a product is found to be mis-addressed by ‘Relax and
Reduce Stress’ then ‘Relax and Reduce Stress’
shall be responsible for the re-delivery, replacement or refunding
of the product.
If
the Customer is found to have given an incorrect or insufficient
address, then ‘Relax and Reduce Stress’ will not
refund or re-send the product and all responsibility for correcting
delivery will be borne by the Customer.
INCORRECT
BANK ACCOUNT NUMBER
‘Relax
and Reduce Stress’ gives the Customer the choice to pay
for products through bank transfer. If the Customer credits
money to the incorrect bank account number, and the correct
number was provided to the Customer by ‘Relax and Reduce
Stress’ then ‘Relax and Reduce Stress’ will
not accept any responsibility for correcting payment and the
goods will not be dispatched.
MAILING
CASH
‘Relax
and Reduce Stress’ does not recommend that cash be mailed
for payment of products. If the Customer does mail cash, ‘Relax
and Reduce Stress’ accepts no responsibility for the
theft, loss or otherwise non-delivery of mailed cash.
INTERNATIONAL
CUSTOMERS
International
customers do not pay GST. International customers, please
contact us by e-mail,
fax or telephone,
if you would like to purchase our products. Currently, purchasing
online via Paymate will mean that you will be automatically
charged GST and a $4.95 shipping fee.
If
you are an international customer, special arrangements are
required to ensure that you are not charged GST and that the
appropriate shipping fee to your overseas destination is charged.
International
customers should note that all charges related to duties and
taxes in the country of destination are the responsibility
of the purchaser.
CURRENCY
CONVERSION
Our
website retail prices are displayed in Australian dollars.
If you purchase products from our website in a different currency,
‘Relax and Reduce Stress’ has no control over, and
makes no warranty related to the currency conversion used
by the issuer of your credit card.
CANCELLING
ORDERS
‘Relax
and Reduce Stress’ reserves the right to cancel orders
that are believed to be fraudulent or constitute a mis-use
of a promotional or marketing activity or where an error has
occurred, including but not limited to, errors relating to
pricing.
Refunds
or merchandise exchange will be given at the discretion of
‘Relax and Reduce Stress’ management.
If
for any reason you are not 100% satisfied with any item you
order from our bookshop, just return the item to us in its
original condition, with the original invoice/receipt within
14 days of the date of your invoice/receipt for an immediate
replacement or a refund (less shipping costs).
Refunds
for authorised returns will be issued by mail cheque for price
paid (less shipping costs).
Please
Note: We will only refund shipping costs if ‘Relax and
Reduce Stress’ has sent the wrong item or if the item sent
is defective.
‘Relax
and Reduce Stress’ requires valid identification when
processing all returns and exchanges. An original invoice/receipt
is required, otherwise returns will not be processed.
Please
Note: Many of our CDs and DVDs are supplied sealed in clear
plastic wrap. If you wish to return a CD or DVD for refund or
exchange, ‘Relax and Reduce Stress’ requires the CD
or DVD to be returned in its original clear plastic sealed packaging,
unopened.
Defective
Merchandise
Defective
merchandise may be returned to ‘Relax and Reduce Stress’
within 14 days of the original invoice/receipt date.
Each
of our recordings carries a full warranty against defect in
workmanship for 12 months and will be replaced free of charge,
if faulty.
How To Arrange The Return Or Exchange Of An Item
To
return a defective item to ‘Relax and Reduce Stress’
by mail:
a) Notify ‘Relax and Reduce Stress’ at info@relaxandreducestress.com.au
with an explanation of the problem.
b) ‘Relax and Reduce Stress’ will contact you to
discuss your concerns and any special arrangements.
c) Pack and seal the item to be returned securely (preferably
in the original packaging, where possible).
d) All returns must be sent prepaid - ‘Relax and Reduce
Stress’ does NOT accept C.O.D. deliveries.
Send returns to:
‘Relax and Reduce Stress’
PO BOX 1611 Ballina NSW, Australia.
By
making a purchase with ‘Relax and Reduce Stress’
you consent to receiving electronic communications from ‘Relax
and Reduce Stress’. These communications will include:
order status updates, and other information relating to the
service. Your personal details will not be made available
to any third party. For more information please see our Privacy
Policy.
When
you provide your name and e-mail address to ‘Relax and
Reduce Stress’ with a request to have your name included
on the ‘Relax and Reduce Stress’ e-mail newsletter
mail list, you consent to receiving electronic communications
from ‘Relax and Reduce Stress’. These communications
will include promotional and marketing materials, and other
information relating to our products and services. Your personal
details will not be made available to any third party. For
more information please see our Privacy
Policy.
‘Relax
and Reduce Stress’ does not intend that the community
services information provided on these websites to be referrals
or endorsements of these community services. This community
services information is provided for convenience only. ‘Relax
and Reduce Stress’ does not endorse or assume any responsibility
or liability for the accuracy of community services information
or the services provided by any community agency/community
service, whose contact information is provided on these websites.
Your use of these community services is at your own risk and
subject to the policies and procedures of those community
agencies/community services.
FEEDBACK
Any
comments or materials sent to ‘Relax and Reduce Stress’
including feedback data, such as questions, comments, suggestions,
or the like regarding the products and services displayed
on these websites, or any other products of ‘Relax and
Reduce Stress’ (collectively "Feedback"), shall
be deemed to be non-confidential. (Except in cases where an
individualsends
a specific query about our professional psychological or Reiki
services, in which case the query will be regarded as strictly
confidential.)
‘Relax
and Reduce Stress’ shall have no obligation of any kind
with respect to such Feedback and shall be free to reproduce,
use, disclose, exhibit, display, transform, create derivative
works and distribute the Feedback to others without limitation.
Further, ‘Relax and Reduce Stress’ shall be free to
use any ideas, concepts, know-how or techniques contained in
such Feedback for any purpose whatsoever, including but not
limited to developing, manufacturing and marketing products
incorporating such Feedback.
SITES
LINKED FROM THESE WEBSITES
‘Relax
and Reduce Stress’ does not control sites linked from
these websites (other than the websites relaxandreducestress.com.au
and well-spring.com.au).
‘Relax and Reduce Stress’ does not endorse or assume
any responsibility or liability for any communications or
materials available at such linked sites; sites framed within
these websites or third party advertisements. Additionally,
‘Relax and Reduce Stress’ does not make any representations
regarding the content or accuracy of such websites.
‘Relax and Reduce Stress’ does not intend links
on these websites to be referrals or endorsements of the linked
entities, and are provided for convenience only. Your use
of third-party websites is at your own risk and subject to
the terms and conditions of use for such sites.
We
Respect Your Privacy
Shelley Jackson, Proprietor of ‘Relax
and Reduce Stress’,
understands that privacy is important to you and she respects
the privacy of all her customers, clients and business contacts.
This Privacy Policy refers primarily to the use of our websites
(www.relaxandreducestress.com.au and well-spring.com.au)
for
the purposes of purchasing our health and wellness products,
and secondly for seeking information about professional services
available.
It does not refer to the privacy issues affecting delivery
of professional counselling and Reiki services. Client's attending
professional counselling or Reiki services via Shelley Jackson's
private practice are informed about privacy and confidentiality
issues pertaining to counselling and Reiki services at the
time of the first consultation; or prior to the first consultation,
if a direct enquiry is made about such matters.
This
document sets out our organisation’s Privacy Policy,
and describes how our organisation will handle the personal
information that you provide to us, when purchasing our health
and wellness products, or seeking information about professional
services.
We
are also subject to the requirements of the National Privacy
Principles (NPPs). The NPPs, which are contained in the Privacy
Act 1988 (Privacy Act), govern how organisations must handle
personal information from 21 December 2001. We may collect
personal information about you online if you use our website
www.relaxandreducestress.com.au If you do use our website,
please be aware that this Privacy Policy also outlines our
approach to online privacy issues (at clause 5 below).
Please
read this Privacy Policy carefully as usage of our website
is conditional upon you agreeing to be bound by it.
Our
Privacy Policy applies to the entities listed at the end of
this policy, and is organised into the following sections:
1. What personal information do we use and how is it used?
2. Will personal information be given to anyone else?
3. Security of personal information
4. Access and correction
5. Online privacy issues
6. How to contact us
7. Changes to this privacy policy and additional Information
What
personal information do we collect and how is it used?
In offering information on these websites about our health
and wellness products for sale, as well as about professional
services, we need to collect a range of different types of
personal information in order to conduct our business. Personal
information is any information or opinion about an individual
whose identity is apparent, or can reasonably be determined
from the information or opinion. The types of personal information
that we collect will depend on the nature of your dealings
with us.
Customers.
If you are a person who buys our health and wellness products
via these websites, we may collect personal information about
you when you make a purchase; or if you send queries about
our products and professional services. The reason we collect
this information is so that we can assist you with your queries
and your use of our products. We do not collect information
that we do not need. If you do not wish to receive updates
and promotional material about our health and wellness products
and professional services, please let us know. Our contact
details are set out in clause 6 of this Privacy Policy.
Will
your personal information be given to anyone else?
We will not provide your information to any other company
for marketing or advertising purposes.
Security
of Your Personal Information
We takes steps to ensure the security of personal information
we hold. Our IT systems are password restricted and comply
with relevant security standards. We do not store on file
your credit card or account details on our computerised database.
Access and Correction (a) Access
Under the Privacy Act, you have the right to request access
to the personal information which we hold about you (although
there are some exceptions to this). You also have the right
to ask us to update or correct your personal information when
it is inaccurate, incomplete or out of date. If you wish to
exercise your right under the Privacy Act to seek access to
the personal information that we hold about you, we ask that
you contact us, using the contact details set in clause 6
of this Privacy Policy.
To
summarise, in the first instance, we will generally provide
you with a summary of the information we hold about you. We
will assume (unless you tell us otherwise) that your request
relates to our current records about you. These current records
will include personal information about you which is included
in our databases and in paper files, and which we may use
on a day to day basis. To provide you with access to your
personal information, we will ordinarily provide you with
a copy of the relevant personal information (ordinarily, a
printout from a database or a photocopy of files recorded
only in paper form). If personal information about you (for
example, your name and address) is duplicated across difference
databases or paper files, we will generally only provide you
with one printout of this information, rather than multiple
printouts. We will not charge you for the cost of providing
this type of access to these current records. If the personal
information we collected about you has been de-identified
such that we can no longer identify this information as being
about you, you will not be given access to the de-identified
information.
For legal and administrative reasons, we may also store records
containing personal information in our archives. You may seek
access to these non-current records held by us which are not
current records, but if you do, please be aware that it may
take time to locate these records, and we may charge you for
the cost of providing access. Also, please be aware that if
the relevant personal information was collected before 21
December 2001, we will only provide you with access in accordance
with section 16C of the Privacy Act 1988. Section 16C states
that access must only be provided to personal information
collected before 21 December 2001 if we use and disclose that
information after that date, and that providing access would
not cause an unreasonable administrative burden or unreasonable
expense. We will contact you to discuss how we will handle
your request for access to non-current records.
(b) Correction
After we have provided you with access, if you are of the
view that the personal information we hold about you is not
accurate, complete or up to date, please let us know. Please
use the contact details set out at clause 6 below. Alternatively,
if you are already aware that the personal information we
hold about you is not correct (e.g. if you have changed your
title, name or address) please provide us with the updated
information by posting the information in writing to us, including
your: correct title, correct name, correct address/business
contact details and your daytime telephone number. We will
need to contact you in order to confirm and verify your request.
For these purposes, please provide details of your daytime
telephone number in your letter. This information will only
be used for the purposes of confirming, verifying and responding
to your access request (or if relevant, your correction request).
Online
Privacy
As noted above, we may collect personal information about
you from our websites, if it is volunteered by you. Otherwise,
we do not collect personal information about you through our
websites. We may collect non-personal information from you
by your use of these websites. For example, our web host provider
collects very general usage data about access to our websites
and makes this information available to us. Our web host provider
does not collect information which personally identifies you.
Rather, our web host provider collects information in an aggregate
form, which tracks how and when pages in a website were visited
and by how many people. This aggregate information enables
us to improve our websites to serve and inform you better.
We do not match any personal information we have collected
about you with the anonymous navigation and other non-personal
information which our web host provider collects when you
visit our websites.
How
to contact us
Our Privacy Policy may change from time to time and will be
made available to anyone who requests it. If you have any
questions or comments about our Privacy Policy, or if you
wish to make a complaint about how we have handled personal
information about you, please contact us:
* by letter at: ‘Relax
and Reduce Stress’,
PO Box 1611 Ballina NSW Australia 2478.
* by phone: +61 2 6686 7093
Changes
to this Privacy Policy and additional information
We strive to comply with the National Privacy Principles,
and we intend to comply with any industry privacy codes as
and when they are developed. If further privacy legislation
and/or self-regulatory codes are introduced, or our Privacy
Policy is updated, we will summarise any modifications or
enhancements in this section of our Privacy Policy. For further
information about privacy issues and the protection of privacy
visit the Australian Federal Privacy Commissioner's website
at www.privacy.gov.au Our Privacy Policy was last updated
on 17/11/09.
How
to order online: Click
on the Add to Cart button below the item of your
choice and follow the instructions that display in the shopping
cart form. Click on the View Cart button to view your
order details.
